Privacy Policy

New.ve recognizes the importance of protecting your personal data, whatever its nature and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our customers, based on trust and mutual benefit. Thus, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), new.ve has developed a set of security measures aimed at protecting your data, which we reflect in our Privacy Policy.

This Privacy Policy aims to explain to you what new.ve’s personal data processing policy is, since in order to make your purchase in our online store, you will have to accept our privacy policy as it is essential and imperative for the delivery of our products.

However, if you have any questions regarding this Policy, you can contact us at the following email address: info@newve.pt or by letter addressed to: new.ve, Rua do Alto das Barrancas 227, 4650-361, Felgueiras – Portugal.

1. Company Identification

1.1. This website and corresponding Privacy Policy are managed by new.ve, Rua do Alto das Barrancas 227, 4650-361 Felgueiras – Portugal.

1.2. By browsing our website, you are consenting to the terms described in this Privacy Policy.

2. Our principles

2.1. Respect for the customer’s wishes

We respect the privacy and security of your personal data, which is why we ensure respect for the customer’s will and their autonomous, free and uncomplicated management of their privacy preferences. Thus, and if you disagree with any point referred to in this Policy, you may, at any time, object by contacting us at the following email address: info@newve.pt or by letter addressed to: new.ve, Rua do Alto das Barrancas 227, 4650-361 Felgueiras – Portugal.

We will do everything possible to satisfy your wishes and respect your concerns.

2.2. Good habits

new.ve, as the personal data controller, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is treated in Portugal in a correct and lawful manner and in accordance with good practices.

2.4. Strict necessity

When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, in order not to exceed the original purpose for which they were collected and/or processed.

3. Collection and Processing of Personal Data

3.1. The personal data collected and processed by new.ve are only those that you voluntarily, expressly and unequivocally put in the forms on this website.

3.2. The personal data collected are: name, gender, date of birth, email, mobile phone, address, NIF.

4. Purpose of Personal Data Processing

4.1. Your personal data is collected and processed by new.ve only for purposes strictly related to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management client.

4.2. new.ve always seeks to maintain the relationship with its customers and provide them with the due benefits, information and relevant content related to our new.ve brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a way that is incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.

4.3. However, your personal data may also be used for other processing operations within the confines of such applications. In particular, your personal data may be processed for the following purposes:

a) when you make a purchase on this website, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) in the purchase form, only for the purposes of sale, separation and transport of the products ordered by you;

b) when you request assistance from Customer Support, we collect your personal data (for example, first and last name, e-mail address) solely for the purpose of providing you with the Customer Support services of the clubdoscavalheiros.pt online store that are relevant to this website and to provide you with the assistance you have requested;

c) when you register, we collect your personal data (name, email address and address) in order to simplify the preparation of your future orders;

d) when you subscribe to the newsletter, we collect your email in order to offer you this service;

e) when you browse our website, we collect Cookies. Depending on how you manage Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure proper functioning on the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes registration data, your location, the duration of your session, the products you have selected, your equipment, your browser and your IP address. You can manage consents regarding Cookies in your Client Area of our website;

f) when you browse our website and later visit platforms where the advertising format exists (social networks, Google and other partners of these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.

4.4. When we collect data, we indicate the mandatory fields with asterisks, when the data in question is necessary for:

– Enter into our contract with you (for example for the supply of products you have purchased on our websites/applications);

– Provide you with the service you have requested (for example by providing you with a newsletter);

– Comply with legal requirements (eg billing).

4.5. Your personal data may be communicated to new.ve service providers for the purpose of providing services, to judicial, tax and regulatory authorities, for the purpose of complying with legal requirements.

5. Consent

Respect for the customer’s wishes is one of new.ve’s main concerns with regard to the processing of their personal data. Thus, you will be asked for explicit and unequivocal consent in all data processing that is not strictly necessary for the completion of the purpose in question, such as the provision of services and shipment of purchased goods.

6. Your rights

6.1. To exercise your right of access, rectification, deletion, forgetting or blocking of your personal data, you can send a written communication to the following email address: info@newve.pt or by letter addressed to: new.ve, Rua do Alto das Barrancas 227, 4650-361 Felgueiras – Portugal. You can also do it in your customer area in the online store.

6.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise your right to oppose the processing of your personal data, by managing the consents available in your Customer Area of the online store. You can also do so by sending an email to the email address info@newve.pt or by letter addressed to: new.ve, Rua do Alto das Barrancas 227, 4650-361, Felgueiras – Portugal.

7. Security

7.1 New.ve uses adequate security measures to protect your personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination or unauthorized access, and against any other form of illicit treatment. Additionally, we contractually require that trusted external entities that process your personal data for us do the same.

7.2. However, new.ve cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer be equipped with software devices that protect you when transmitting and receiving data (such as up-to-date antivirus systems), and that your browser take appropriate measures to guarantee security in the transmission of data (such as firewall and anti-spam filters).

8. Retention and Processing Term

8.1. Your data is kept by new.ve for the purposes described here for the time necessary for the aforementioned purposes, except if the personal data in question is necessary to prove compliance with obligations, while the limitation period for corresponding rights has not elapsed, or if there is a longer period of retention of data imposed by law.

8.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymous so that you cannot be identified from them.

9. Company data

Brand: new.ve
Registered at the National Institute of Industrial Property
Company name: Savana Calçados, S.A.
Website: www.newve.pt
Email: info@newve.pt
Household: Rua do Alto das Barrancas 227, 4650-361 Revinhade, Felgueiras – Portugal
NIPC: PT 502008156
Phone: +351 916 353 683 (national mobile network call)
Last update: 01/02/2023