Refund and Returns

Returns and Exchanges Policy

You can return or exchange your shoes for 30 days.

If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchan- ge.

To return or exchange any product of our store, you must contact us throught Customer Support so we can validate your request and send you a shipping label along with detailed instructions on how to return your shoes for an exchange or refund. This normally takes 1-2 business days.

Please do not ship any items directly to our warehouse without the proper shipping label provided by us as we will not be able to process your return.

To be eligible for a return/exchange, your item must be unused, in the original packaging with all the accessories included and in the same condition you received it.

Please be careful when trying on your shoes at home, since we will need your shoes back in mint condition in order to be able to sell them. We recommend that you try your shoes on a carpeted surface and avoid too much flexing to prevent creasing.


If you need an exchange, we will cover the return and shipping costs of your new pair. This is limited to one exchange per order.

For multiple exchanges, will be invoiced the shipping cost at the rate of 15€/pair in the EU and 25€/pair to the rest of the world.


If you need to return one (or more) product(s), you will have to cover the return cost. If you wish to return for store credit, will cover all the return costs.

You can return your shoes for a refund to the original payment method. In this case, part of the shipment costs are non-refundable, and deducted from your refund.

For European Union orders will deducted 15€ per pair and for other orders will deducted 25€ per pair from your original payment method.


If we sent you the wrong size/product ordered or if your shoes are in any way defective/faulty we will cover all exchange shipping costs.

If we can’t replace the ordered product, we will cover the return shipping costs and issue a full refund.